Providing individualised care

You’re presumably here to look for products so why are we bringing up individualised care and talking about changing routines at the same time? Well, we’re convinced that the routines are just as important when delivering modern continence care – and they also help you choose the right product.
The starting point for providing individualised care is an assessment of the wearer, a key part of the TENA Services approach to best-practice incontinence management. Here you assess (and regularly re-assess) the user from a range of physical, mental and social aspects to create a profile.

With a clear profile, you can easily choose the products and changing routines that best suit.

Individualised care and costs

Through truly individualised continence care you can provide better care – and lower total costs at the same time. For a more in-depth look at the impact the right products and routines can have on care quality, costs and staff workloads take a look at Balancing Cost & Care.

Below you can see how we build up a profile. And you’ll see these criteria when you look for products using the Product Finder. If you’re not involved in full-time continence care, for example if you are a doctor or district nurse or work in a pharmacy, this guide to selection helps you give sound product advice.

Matching products to the wearer’s needs – what are the criteria?


Sensitive skin can create further health problems such as dryness and bedsores